Desktop Management Operations Engineer

DESKTOP MANAGEMENT OPERATIONS ENGINEER DALLAS, TX CONTRACT OPPORTUNITY

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The Desktop Management Operations Engineer provides L2 & L3 support for PC related issues with PC Builds, Software Distribution, Performance, Connectivity, and Microsoft Patch Management. This individual will be an extension of the already established Desktop Management team working remotely from Dallas office. This candidate must have experience as well the ability to demonstrate technical proficiency in Microsoft Systems Center Configuration Manager (SCCM 2012) with expertise in administrating medium to large environments. This candidate will be client facing and therefore must possess the skills of a junior level PM to ensure our clients concerns are identified and addressed.

PRINCIPAL DUTIES AND RESPONSIBILITIES

- Ability to create Advertisement/Collections/Packages within an SCCM 2007 R3 multi-site environment
- Understanding of setup/use/troubleshooting of software deployment Maintenance Windows
- Reporting within standard PCCLM tools ie (SCCM 2007/2012, LANDesk, Altiris, and Marimba)
- Evaluation of alternatives for deploying and supporting applications in a managed environment
- Providing L2 & L3 support for Deskside Support Analysts
- Consultation with client regularly to identify needs, develop and implement proposals
- Develops and maintains effective relationships with business representatives
- Responsible for proper escalation, communications, and management of production system problems
- Ability to perform training for Deskside Support Analysts when required to ensure Deskside has the tools and knowledge they require working in a multi-site environment
- Troubleshoot core application issues caused by patch(es) and or software update(s)
- Work with client communications team for software rollouts and changes when required
- Attending change and release management meetings and communicate change items to and from the team with others in attendance
- Interaction with local Deskside Analyst(s) to ensure processes are being followed and that the team is properly engaged into L2 & L3 support requirements
- Answering email and walk up questions related to team activities
- Investigation widespread client issues that arise and address with the team

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.