Desktop Imaging Engineer required based in Oxford, for a leading Hardware supplier Responsibilities include: Imaging/Re-imaging of workstations and laptops Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc). Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Blackberrys, and LAN cable drops * Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives * IMACD function including installation and decommission * Backing up and restoring user data, settings and associated systems administration activities * Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts * Assist on Incident and Problem management activities * Taking ownership of issues through to resolution on all appropriate requests * Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information * Move equipment associated with escalated help desk incidents and service requests * Performing asset inventory activities as needed * Works with procurement staff to purchase hardware and software * Be available for Oncall support during afterhours as and when necessary * Adhere to ticket response and resolution SLA's as agreed upon with the customer * Assist on special projects like OS migrations, PC refresh and large scale PC deployments Desired Experience and skillset: * Imaging/Re-imaging of workstations and laptops Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc) * Strong Microsoft Operating System installation and troubleshooting skills * Broad experience of IT with basic understanding of Networks, Servers and Telecoms * Basic knowledge of MAC OS, IPAD etc * Hands on troubleshooting of VPN issues * Must have a good understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions * Strong Customer service skills * Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels * Strong written and verbal communication skills * Must be detail oriented and self-motivating * Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution
To find out more about Progressive Recruitment please visit
www.progressiverecruitment.com [1]
Links:
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[1]
http://uk.progressiverecruitment.com 