Desktop Help Desk Technician

DESKTOP HELP DESK TECHNICIAN HILLSBORO, OR ONGOING CONTRACT OPPORTUNITY

As a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the COMPUCOM Team!

POSITION OVERVIEW: (please note, tasks could be added or dropped depending on customer needs)

- Analyzing desktops, Servers, hardware, software, and operating systems
- Building machines from scripted images
- Identifying, diagnosing, and resolving issues
- Maintaining good documentation
- Working with vendors for warranty issues
- Providing support in a standalone and or networked environments
- Collecting requests from customers on-site
- Processing scrap computer equipment
- Knowledge to determine storage media has been removed from various devices (Laptops, Servers, desktops)
- Processing equipment for resale
- Shipping and palletizing various electronics
- Asset management with inventory
- Pulling requested inventory off shelf, assigning to specific stockrooms, and placing on appropriate delivery shelf.

REQUIREMENTS:

- Must be able work an 8am 5pm shift Monday- Friday
- Excellent customer service skills
- Good verbal and written communications skills
- Ability to multitask with no loss of performance
- Knowledge of Microsoft operating systems and Office suites
- Ability to follow processes and procedures
- Must be able to pass 10 year criminal background check & drug screen
- Must have a clean driving record and valid drivers license
- Required to wear steel-toed boots (one time reimbursement if you need to buy a pair before starting)
- Physical requirement: must be able to lift up to 70 lbs.

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.