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Desktop Floorwalker Team Lead

Eingestellt von Jobs At Capita

Gesuchte Skills: Support, Natural

Projektbeschreibung

Capita, FTSE 100 and Leading Business Process Outsourcer, is seeking a Desktop Floorwalker Team Lead to oversee and direct the delivery and installation of equipment to sites around the County for a Windows 7 transformation project. This is a fixed term contract till end of April 2013, and PAYE only.

Responsibilities include:

- Responsible for the activities of installation teams and deployment floor walkers
- Act as part of a partnership-wide team including Business Change and Training team representatives.
- Liaison with Project Manager before, during and after the deployment.
- Acting as the point of technical escalation for customers technical issues, most of which you will be able to resolve.
- Completion of technical sign-off checks for the deployment.

So seeking applicants with the following experience and skills:

- Good understanding of what ITIL is and its basic components - knowledge gained by personal research will be sufficient as a minimum.
- Team lead or technical lead experience
- Good working knowledge and experience of MS Windows XP and Windows 7 in an enterprise environment.
- Deployment experience
- Detailed knowledge and experience of PC and Laptop hardware and component technologies.
- Experience of working in a 1st and 2nd Line corporate IT support environment.
- Experience of floorwalking and dealing with IT issues
- Able to sustain lengthy periods of concentration.
- Ability to learn quickly.
- Be self-motivated and self-reliant.
- A natural interest in IT and an inquisitive mind.
- Able to demonstrate initiative and ownership of incidents.
- To be able to produce clear and well written case notes.
- Maintains professional, service-minded attitudes and behaviours and personal appearance.
- Excellent customer service and interpersonal communication skills.
- Demonstrable flexibility of approach to meet customer service needs
- Able to be mobile and visit different sites so ideally require applicants to have a valid driving license and have access to a car.
- Willing to undergo CRB Check if successful

If interested apply now to avoid disappointment! Need applicants that can be available for immediate start as this is an urgent requirement!

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Jobs At Capita