Desktop Engineer

The DESKTOP ENGINEER is responsible for analysing, designing and implementing solutions for the desktop and Thin Client environment. This role involves developing detailed recommendations for management, administration and implementation, and consulting with other departments to understand technical and business needs. In doing so, the Desktop Engineer will help ensure maximum productivity and minimum downtime to internal customers and provide the highest level of service and support to all desktop and Thin Client users as well as reduce overall support time for the IT department.

RESPONSIBILITIES INCLUDE:

- Research and integration of new desktop technologies.
- Development of software automation and deployment strategies and techniques.
- Active Directory and Group Policy administration of client devices.
- Participation in development of a VDI (Virtual Desktop Infrastructure) strategy.
- Creation and development of procedures to manage new VDI and desktop software, from request through implementation.
- Packaging and sequencing software applications for local and remote workstations.
- Driving desktop security enhancements and best practices.
- Communicating with business areas within the company to understand and assess software needs.
- Troubleshooting and resolving complex 3rd Level desktop related issues.
- Reducing and eliminating Operations and Maintenance duties by analysing and root cause analysis initiatives.

THE IDEAL CANDIDATE MUST HAVE THE FOLLOWING SKILLS AND QUALIFICATIONS:

- Strong analytical, troubleshooting, problem solving skills and attention to detail
- Microsoft SCCM 2012 implementation and administration knowledge
- MS Light Touch and MDT experience
- Flexera InstallShield (Admin Studio) experience
- Extensive Windows 7 knowledge
- SQL Server
- Ability to read and understand SQL log and configuration files
- Excellent written and verbal communication skills, experience creating documentation, procedures, and knowledge base entries
- Strong drive for collaboration and innovation
- Ability to adapt to a dynamic and changing support environment, contributing inventive ideas and creative thinking to aid the development of your team
- Ability to be an agent of change and positive influence, toward building the IT Department

This is a CONTRACT TO HIRE opportunity.