Desktop Analyst (Field Support) Netherlands

DESKTOP ANALYST (FIELD SUPPORT)
Sittard in Netherlands
*FTC: 1 year contract
*Salary to be offered 38.000k euros per year
Dutch and English speaker

1.PURPOSE OF THE JOB

*Provide specialized hardware/software/network problem diagnosis/resolution for customer's end users (specialized Office Support/VPN)
*Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues.
*Inventory Management for All Devices Phones/Desktop/Laptop/Servers/Switches/Routers/Peripherals/etc for sites
*Provide support to Desktop hardware software and applications as assigned by Service Desk - Timely closure of incidents. Quality of resolution notes.
*Logistics movement of spares to various locations along with client
*Perform Network Cabling changes if required.
*Troubleshoot LAN Problem.
*Perform Service Request Activities
*Perform Global Account Management Activities
*Assist offshore Support members in reaching out to end users for troubleshooting and fixing issues.

2.PRINCIPAL ACCOUNTABILITIES

*Work closely with service desk & other track teams to obtain technical knowledge and to permanently solve chronic problems.
*Training: Be willing to impart on the job and commercial training designed to enhance skills and support capabilities.

3.KNOWLEDGE, SKILLS
oSupport, configuration and maintenance of accessories, such as drivers of CDROM, CD-RW, DVD, scanners, PCMCIA cards, speakers and other plug-and-play equipments.
oOthers: Adobe Acrobat and other common desktop applications

*Experience in SME support in specialized desks like VPN, MS Office etc.

4.DIMENSIONS

*Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
*Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
*Ability to learn new information quickly and the willingness to do so at all times.
*Ability to work flexible hours from time to time to cover for other help desk staff

5.COMPETENCIES

*Customer Focus
*Teamwork
*Technical Expertise
*Interpersonal Effectiveness
*Concern for Order and Quality

6.KEY BUSINESS CHALLENGES

*Meet or exceed current client and team SLA
*Keep up-to-date on new technologies and end customer technologies
*Keep customer satisfaction high
*Reduce user downtime
*Analyze chronic problems

7.LANGUAGES
*Dutch (1st language)
*English (2nd Language