Desktop Administrator

Responsible for handling routine customer help desk calls associated with desktop issues, logging problem tickets, call escalation and vendor escalation. Customer support, desktop configuration and provisioning, initial troubleshooting and moves/adds/changes are the main focus of this position. 

DUTIES & RESPONSIBILITIES:

- Responsible for monitoring an assigned ticket queue and resolving PC related issues. 
- Perform initial troubleshooting techniques in outage situations and escalates problems via escalation procedures 
- Ensuring both customers and internal management are notified of issue escalations. 
- Opening, updating and closing trouble tickets according to established procedures. 
- Responsible for executing moves, additions, and changes (M/A/C) within the environment. 
- Responsible for executing the daily, weekly, monthly operational reporting activities. 
- Participates in on-call desktop support activities on an as needed basis. 
- Follows structured change management processes. 
- Coordinates activities with vendors as required. 
- Performs other related duties as assigned. 

QUALIFICATIONS:

- 1 - 2 years experience in the desktop support field. 
- Basic understanding of data communication protocols such as TCP/IP
- Familiarity with desktop management tools. 
- Bachelors Degree in a related technical field, or equivalent experience. 
- Demonstrated ability to execute and perform timely follow-up to ensure customer satisfaction.
- Demonstrated ability to work effectively alone and on a team setting.
- Strong written and verbal communications skills.
- Ability to instill quality in every aspect of the job function.
- Familiar with standard Windows operations and support of Windows based applications.

CLICK and APPLY to SUBMIT your RESUME to SOPHIA for immediate consideration.