Deskside Support Technician

DESKSIDE SUPPORT TECHNICIAN CHICAGO, IL CONTRACT OPPORTUNITY

As a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the COMPUCOM IT Support Team!

OVERVIEW:

- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do not typically require exercising independent judgment.

QUALIFICATIONS:

- 3-5 years of experience in the field or in a related area
- Associate's degree or equivalent
- A+ certification required
- Knowledge of commonly-used Tech Support concepts, practices, and procedures
- Strong communication and presentation skills
- Valid Driver's License required
- Must have a reliable vehicle for occasional use

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.