Deskside Support Tech

We are seeking a DESKSIDE SUPPORT TECH to resolve incident tickets in a contract role in Aliso Viejo, CA. Lotus Notes experience would be a big plus. Contact us to find out why COMPUCOM IT WORKFORCE SOLUTIONS is the employer of choice for contractors!

OVERVIEW

- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
- Relies on experience and judgment to plan and accomplish goals.
- Works under general supervision.

REQUIREMENTS

- Requires at least 3 - 5 years of experience in the field or in a related area
- Familiarity with a variety of tech support concepts, practices, and procedures
- Lotus Notes experience a plus
- A certain degree of creativity and latitude required
- May require an Associate s degree or its equivalent

*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it s all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.