Deskside Support Specialist (Secret)

YOH has a contract opportunity for a DESKSIDE SUPPORT SPECIALIST to join our client in GRAND PRAIRIE, TX.

APPLICANTS MUST HAVE AN ACTIVE SECRET CLEARANCE.

JOB RESPONSIBILITIES:
- The position is 70/30 (remote/desktop).
- Helpdesk Support will provide 1st tier IT helpdesk services in support to DOD Client.
- They will work under direct supervision, and provide day-to-day remote PC break/fix support.
- They will be responsible for actively seeking resolutions to customer problems with designated product/service lines, interfacing with technical and in-house customer service personnel to determine exact nature of problems, and implementing remedial procedures.
- They will typically be responsible for resolving less complex problems immediately, while more complex problems will be assigned to second tier support, a senior operator, or supervisor.
- They will also document problems and corrective procedures followed.

JOB QUALIFICATIONS:
- SECURITY + CERTIFIED IS HIGHLY PREFERRED.
- Advanced Active Directory knowledge and experience.
- Advanced knowledge and experience with Microsoft products (specifically WIN7 Operating Systems).
- Advanced knowledge of a COTS ticketing system (preferably Remedy).
- Knowledge of Common Access Card (CAC).
- Knowledge of printers (network and stand-alone, multiple vendors).
- Exceptional customer support skills.
- Will be required to lift and carry 50lbs.
- Able to work with minimal direction.
- Able to quickly identify and resolve issues and follow set escalation paths when/if required.

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Jeff Windham

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our Recruitment Process Outsourcing services.

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Tax Term: CON_W2

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YFS/Aviation: IT & Telecom