Deskside Support Lead

DESKSIDE SUPPORT LEAD THE WOODLANDS, TX 12 MONTH CONTRACT, EXTENSION POSSIBLE

At COMPUCOM, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

Reporting to the Head of IT, the successful candidate will be responsible for leading a team of seven IT support contractors throughout the US.

Essential responsibilities of this position include but are not limited to the following:

- Day-to-day management of US desk side support personnel in 4 US office locations ( Horseheads/NY, Pittsburgh/PA, Houston/TX, Three Rivers/TX)
- Quarterly travel to each location and one annual trip to head office in Calgary
- Support maintaining the technical IT infrastructure for all environments
- Collaborate with project teams to provide infrastructure information and assist with planning
- Ensure quality and completeness of all generated standards and content from team
- Ensure alignment of standards and roadmaps with design requests

EDUCATION, EXPERIENCE, TECHNICAL QUALIFICATIONS:

- Bachelor's Degree in Computer Science/MIS/Electrical Engineering
- Minimum 10 years IT related experience, with 2-3 years project management experience
- Must have a level of proficiency with Internet, email, and Microsoft programs
- Strong understanding of Infrastructure Architecture Standards
- Engineering level knowledge on networking, infrastructure design, server, storage, management/monitoring tools, messaging/mobility and information security including but not limited to:
- Server operating systems (Windows)
- OS Image creation and distribution
- System Management automation technologies and tools
- VMWare and virtualization technologies
- Physical Server Hardware standards
- Enterprise Storage technologies (Netapp SAN)
- Data Protection technologies (Netbackup, snapshots, exports/imports, Disaster Recovery methods)
- Systems Management and Monitoring Tools (SCCM, SCOM, etc.)
- Citrix
- IP Telephony (Cisco CM)
- Messaging Systems (Exchange)
- Mobile Device management Tools (Mobile Iron IPhone, Android, Blackberry)
- Mobile Development platforms
- Online Collaboration Platforms (SharePoint, Webex)
- Online Data Management Tools (Dropbox, box.com, MS 365, )
- Video Conference and Audio Visual solutions
- Knowledge of service based IT delivery models

CANDIDATE PROFILE

- Previous experience leading a team or possessing leadership skills preferred
- Excellent communication skills
- Ability to multitask and prioritize daily projects and those within the team
- Ability to work an 8am 5pm shift Monday- Friday
- Must pass 10 year criminal background check & drug screen

*CompuCom supports Employment Equity and Diversity**Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website