Deskside Support Analyst

DESKSIDE SUPPORT ANALYST NEW YORK, NY CONTRACT OPPORTUNITY

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

SUMMARY: Research, design, develop, and test computer or computer-related equipment. Responsible for supervising the manufacturing and installation of computer or computer-related equipment.

EDUCATION/EXPERIENCE:

- Bachelors degree in computer science or related field or equivalent training/education required
- 5 to 7 years customer service related experience required

SKILLS AND COMPETENCIES:

- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
- Ability to work independently and manage ones time
- Basic mentoring skills necessary to provide support and constructive performance feedback
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software

MAJOR JOB DUTIES AND RESPONSIBILITIES:

- Update knowledge and skills to keep up with rapid advancements in computer technology.
- Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
- Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analysing test data.
- Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications.
- Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
- Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.
- Analyze user needs and recommend appropriate hardware.

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.