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Deskside Engineer - French & English Speaking

Eingestellt von Global Technology Solutions Ltd

Gesuchte Skills: Support, Engineer

Projektbeschreibung

We are looking for a French and English speaking deskside Support Engineer to join a blue chip organisation in Brussels.

The successful candidate will have the following skills and experience:

*Fluent in French and English
*Microsoft certified System Administrator in XP/WIN 7/Win 10
*Experience supporting HP, Canon and Xerox printers
*Good working knowledge of Active Directory
*Experience providing technical support in a fast paced and constantly changing environment up to executive management level.
*Excellent customer service and communication skills including providing VIP support
*Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS/office 2010 as well as Win 10 and O365
*Support video conferencing units.
*Support of mobile devices
*Hands and feet support for Server, Storage, Backup & Network equipment
*Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams
*Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
*Commercial experience in an IT support technician role that includes 1 years of technical support experience in a hybrid Windows and MAC environment
*Experience in working with a helpdesk operation, to include Windows and Mac clients
*Hands on experience and in-depth knowledge of Macintosh technologies & Windows
*Experience with mobile applications/products including: iPhone, iPad, and Android platforms Expertise in iPad/iPhone
*Self-starter that is able to collaborate actively with others in a cross-functional team
*Proven attention to detail and high standards for quality
*Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
*Skilled in documenting written troubleshooting steps and instructions
*Experience supporting applications in an enterprise environment
*Experience with Microsoft System Center Configuration Manager specifically on Reporting, patch management and image deployment.
*Knowledge of MAC OS in an enterprise environment
*BA or equivalent job related experience
*Imaging
*ITIL v3 foundation qualification.
*Microsoft certified System Administrator in XP/WIN 7
*Support of End point for video conferencing units

Key Responsibilities:

*Diagnosing and troubleshooting desktop system, printer and operating problems and understanding printer Fonts
*Consulting and instructing users on hardware and software questions/issues
*Collaborate with other IT Services and Network Infrastructure teams
*Install, maintain and upgrade equipment and its associated infrastructure
*Run diagnostic tests to isolate system problems as well as proactive activities
*MS Office (Windows and Mac) software. Details will be agreed during Transition
*Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC. Details will be agreed during Transition
*Hands on experience removing viruses and spyware using various tools (Windows)
*Identifies, researches, and resolves technical problems including forming an RCA
*Responds to telephone calls, email, service tickets, and dispatched requests for technical support
*Documents, tracks and monitors the problem to ensure a timely resolution within SLA
*Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops Details will be agreed during Transition
*Hands and feet support for Server, Storage, Backup Network equipment and IPT end points
*Troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams

So if you are a deskside engineer looking for your next exciting contract please apply today!

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Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Global Technology Solutions Ltd