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Deskside/Desktop Support Position at Savannah, GA//Long Term

Eingestellt von Systel Inc

Gesuchte Skills: Support, Vista, Network, Vpn

Projektbeschreibung

TITLE: Desktop Support

LOCATION: SAVANNAH, GA & DALLAS, TX

DURATION: LONG TERM

REQUIREMENT/RESPONSIBILITIES:

- This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.
- Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines
- Works with vendor support contacts to resolve technical problems
- Works with service desk and RDS as appropriate to determine and resolve problems received from clients
- Responds to support requests from service desk, users and other infrastructure teams
- Performs upgrades as directed to ensure the longevity of equipment
- Keep track of request and make sure they are implemented as planned
- Participate in incident handling concerning desktop changes.
- Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
- Microsoft environment knowledge (desktop & server).
- Have some level of technical understanding of the products building up a desktop service.
- Experience from the desktop environment.
- Ensures that computers connect seamlessly with diverse systems including validation systems, file Servers, email Servers, application Servers and administrative systems.

YEARS OF EXPERIENCE

- TOTAL: 3-4 years of University education post High school (B.Sc. or Diploma)
- RELAVANT: 2 - 3+ years of help desk/desk side, customer service, and support experience with problem solving involving hardware,

TECHNICAL REQUIREMENTS:

- Phone support experience necessary.
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Windows and Novell Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008,
- Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (eg Explorer, Chrome, Firefox),
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- PDA and blackberry support
- Apple Ipad Device support
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc

SOFT SKILLS:

- Excellent communication and conversation skills (Verbal and Written) 
- Good documentation skills [B2 LEVEL] 
- Should have a great customer handling skills 
- Able to handle unforeseen situations 
- High level of acceptance 
- Can drive HCL's value and its methodology 
- Willing to work on ratating 24X7X365 shifts

OTHER SKILLS/EXPERIENCE:

- Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
- Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
- Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
- Ability to learn new information quickly and the willingness to do so at all times.
- Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
- Customer Focus
- Teamwork
- Technical Expertise
- Interpersonal Effectiveness
- Concern for Order and Quality

CERTIFICATION REQUIREMENTS:

- Preferred MCP/MSCE/MSCA or HDI CSS 
- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

EDUCATION REQUIREMENTS:

- Two year associates degree in related field

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Systel Inc