Vakante Jobangebote finden Sie unter Projekte.
Desk Top Support Technician, Help Desk
Eingestellt von Infiniti Systems Group
Gesuchte Skills: Support, Network
Projektbeschreibung
JOB DESCRIPTION:
- Serves as a technical resource on all of standard desktop applications to 10,000+ computer users
- Instructs users via phone and/or email on the basic functionality of desktop applications
- Utilizes remote tools to help address end users issues to resolution or assign to technician.
- Follows detailed procedures while making recommendations for routine problem solutions
- Enters information into call tracking system and monitors to ensure customer service needs are met for all computer and network related issues
- Communicates effectively in oral and written formats
- Promotes a positive customer relationship while working with other Helpdesk staff and high level Analyst and Specialists
- Schedules and Facilitates daily operations status calls
- Initiates Major Incident Process (MIP) communications and conference bridges
- Maintains Major Incident Logs
- Distributes Call Management System reports
- Maintains employee directory
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:
- Min 2 years broad desktop support; Windows, OSX
- Call Management Systems a plus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin or disability.
Experience:
Min 2 years broad desktop support, Windows, OSX, Call Management Systems a plus.
Projektdetails
-
Einsatzort:
Raleigh, Vereinigte Staaten
-
Projektbeginn:
asap
-
Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges