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Desk Top Support Technician, Help Desk

Eingestellt von Infiniti Systems Group

Gesuchte Skills: Support, Network

Projektbeschreibung

This is a CONTRACT engagement (C2C, W2)The project is scheduled to start April 13 and run for 12 months.

JOB DESCRIPTION:

- Serves as a technical resource on all of standard desktop applications to 10,000+ computer users
- Instructs users via phone and/or email on the basic functionality of desktop applications
- Utilizes remote tools to help address end users issues to resolution or assign to technician.
- Follows detailed procedures while making recommendations for routine problem solutions
- Enters information into call tracking system and monitors to ensure customer service needs are met for all computer and network related issues
- Communicates effectively in oral and written formats
- Promotes a positive customer relationship while working with other Helpdesk staff and high level Analyst and Specialists
- Schedules and Facilitates daily operations status calls
- Initiates Major Incident Process (MIP) communications and conference bridges
- Maintains Major Incident Logs
- Distributes Call Management System reports
- Maintains employee directory

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

- Min 2 years broad desktop support; Windows, OSX
- Call Management Systems a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin or disability.

Experience:
Min 2 years broad desktop support, Windows, OSX, Call Management Systems a plus.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Infiniti Systems Group