Desk Site Supporter

For our customer in Geneva we are looking for a 3 months project for a Dervice Desk Agent

An extension or a permanent role after these 3 months is possible.

Main Activities:

- Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems in the French speaking area
- Installs and optimizes HW/SW/Networking product and configurations at customer sites
- May diagnose and resolve product performance problems
- Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance
- Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation
- Maintains a functional understanding of company service solutions

Requirements:

- Previous experience (at least 2 years ) in the end-user support
- Previous experience (at least 2 years ) in Software/Hardware support
- Knowledge of ITIL process and in networks
- Excellent communication, people and interactive skills
- Experience handling multiple requests and queries at the same time
-enjoy working independently and self dependently
-Previous experience in VIP users support would be an advantage
- Good written and spoken French and English

Are you interested in this position? Then we are looking forward to receiving your application. Please contact me if you have any further queries