Desk Side Technician II

A+ CERTIFIED DESK SIDE SUPPORT TECHNICIAN MACON, GA TEMP TO HIRE OPPORTUNITY

Web are seeking an A+ Certified, Desk Side Support Technician with a versatile onsite support background in a corporate environment to work for the worlds top corporations and high visibility brands.

Contact us to find out why COMPUCOM IT WORKFORCE SOLUTIONS is the employer of choice for contractors!

TECHNICAL DUTIES:

- Perform deskside support service per our clients predefined/location specific service process
- Perform video conferencing end user support and meeting setup
- Manage workflow and service request through our clients call ticketing system
- Perform imaging/reimaging of end user desktop and laptop machines
- Provide software installation, configuration, and troubleshooting for end users
- Responsible for General Desktop Support/Project Coordination/Move activities
- High level of customer focus and strong customer support commitment
- Support and assist colleagues; commit to and be accountable for overall group success
- Analyze problems, develop creative solutions and assess risks/benefits
- Develop strategies for resolving them and preventing future occurrences
- Document supported system and application procedures and processes
- Keep abreast of technology changes and our client's operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and/or reduce costs

SKILL AND EXPERIENCE REQUIREMENTS:

- CompTIA A+ Certification required
- IMAC support experience a plus
- 2+ years IT Work experience preferred in a corporate support environment
- Strong Microsoft Outlook support knowledge, .pst, .ost, repair/restoration/etc.
- Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft Vista and Windows 7, MS Office applications and Outlook, network configuration, and memory management
- Working knowledge of remote access: Remote Desktop and Virtual Private Network
- Must be a team player and able to work with minimal supervision
- Experience using administrative tools and working knowledge of MS Active Directory, Exchange 2007, 2010, DNS, DHCP, TCP/IP (preferred, but not required)
- Experience working in a wireless network environment
- Working knowledge of troubleshooting Video Conference systems

M-F, 8am 5pm work schedule subject to change, with emergency on-call/weekend support when needed.

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit the website.