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Desk Side Support Technician

Eingestellt von CompuCom

Gesuchte Skills: Support, Citrix, Network, Vpn

Projektbeschreibung

DESK SIDE SUPPORT TECHNICIAN DURHAM, NC 6 MONTH CONTRACT

At COMPUCOM, you're more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

We are seeking a Level I Desk Side Support Technician with a versatile onsite support background in a corporate environment to work for one of the worlds top corporations and high visibility brands. Contact us to find out why CompuCom IT Workforce Solutions is the employer of choice for contractors!

OVERVIEW

- Provides support to end users on a variety of migration/reimaging issues.
- Provides hardware/software break-fix support experience, including multi-function printer issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support and performs hardware fixes on the job.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- May involve use of problem management databases and help desk system.
- Position requires occasional on call times due to nature of customer center.

QUALIFICATIONS

- Minimum of 1 year in a corporate environment supporting 500 or so users
- CompTIA A+ Certification REQUIRED
- Windows 7 and Windows XP Operating System experience including break-fix, installation, troubleshooting, imaging, etc.
- Juniper, VPN or similar remote connectivity software
- SafeBoot
- McAfee Antivirus 8.8 or comparable antivirus software experience
- Web Ex Connect or similar Instant Message and Conference software
- Microsoft Outlook 2010: .pst savvy, troubleshoot/fix corrupt profiles, migrate profiles, back-up .pst and .ost files, mailbox clean-up, etc.
- Remote Desktop/Citrix
- Laptop/Desktop hardware break-fix experience (HP, Lenovo)
- Minimum of 1 year of experience with large scale, multi-function printer servicing
- Service Now or comparable ticketing system with SLA Driven automation
- Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
- Software break-fix support experience

8am 5pm core hour work schedule subject to change due to needs of the customer.

*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit our website

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom