Desk Side Support Engineer

Desk Side Support Engineer, 4 month contract, Slough. Microsoft, 1st line, Desktop, Desk Side, Support, Engineer, TCP/IP, Smart, Laptop. £9-12 per hour.

My market leading client are searching urgently for a Desk Side Support Engineer who would be able to start work on a 4 month contract role on Monday 8th September.

Key Tasks and Responsibilities

* Providing telephone, face-to-face and online break fix support to the appropriate user community
* Installing and downloading software and applications
* Liaising with other support groups within and outside the customer's organisation as required
* Being part of the dispatch resource team to attend remote sites
* Ensuring all support cases are dealt with, within agreed service levels, and to the customer's satisfaction ensuring all work carried out is satisfactorily documented within the relevant ticket logging system

Duties and Responsibilities

* Identifying the hardware and software needed to provide solutions to problems
* Assisting in the customisation and adaptation of existing programs to meet user's requirements
* Connecting users to networks and providing initial training in facilities and applications
* Carry out any support work as required from the customers support queue as appropriate
* Ensure that relevant parties are kept informed as to the status of support work being carried out
* Ensuring users' efficient and effective utilisation of applications and equipment
* Undertaking various housekeeping and reporting functions for the area of responsibility, including maintenance of shared resources
* Ensuring that all updates to calls are entered into the relevant ticket logging system
* Undertaking special tasks as delegated by the Onsite Support Manager
* Ensure all contractual commitments are understood
* Ensure a close working relationship is maintained at all times with the appropriate Customer representatives
* Attend when required customer service review meetings
* Provide, as and when required information to customers, internal staff and management, both pro-actively and reactively, relating to the service being provided.

Skills/Attributes Required

* 1+ Years expertise in supporting Microsoft desktop platforms
* Excellent support awareness of Desktop, Laptop and Peripheral devices
* Good understanding of office products, such as Microsoft Office
* Good understanding of Network Topologies - Ethernet, TCP/IP
* Good understanding of Smart-Device technology - iPad, Android, Blackberry etc.
* Strong IT Support background
* General IT awareness of Back Office solutions (Server, SAN, Data Protection)
* Highly customer focused
* Excellent communication skills, with the ability to communicate professionally and confidently at all levels, both externally and internally
* The ability to gain respect and confidence from co-workers and appropriate management teams
* Flexible, adaptable and able to work to tight deadlines
* Self-motivated with good organisational skills