Desk Side Support Analyst/2nd Line Support Engineer

DSS ANALYST IS REQUIRED TO WORK ON A CUSTOMER SITE IN PARIS

TECHNICAL REQUIREMENTS:

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Imaging of Desktops and Laptops
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Resolve assigned Incidents, problems, and service requests
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Enter accurate information regarding status and resolution within service desk queues.
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Initiate escalation process as necessary
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Provide the highest level of client satisfaction through prompt on-site support
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Perform timely delivery of service per the processes outlined in the Statement of Work
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Resolve the problem by using a systematic troubleshooting approach and appropriate technical documentation, diagnostic, and maintenance procedures

ESSENTIAL EXPERIENCE/QUALIFICATIONS:

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Preferably educated to degree level or equivalent
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MCP's advantageous
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Experience in a Desk Side Support role or similar
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Networking skills and an excellent knowledge of Microsoft Operating Systems
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Microsoft office
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Anti Virus software support awareness
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TCP/IP awareness and understanding

ELIGIBILITY REQUIREMENTS:

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Ability to work in EU (France)

DESIRED:

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Leadership experience
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System administration experience
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ITIL awareness

The ideal candidate we are looking for is someone who is willing to be self - employed. The selected applicant will be progressed via an umbrella company who will offer a solution structure of being self-employed.

Any experience in the following roles is also advantageous:

DSS Support, Roll out Engineer, 2nd Level support, System Administrator, Team Leader