Desk Side Support Analyst

Position: Desk Side Support Analyst

Location: Morges, Switzerland
Salary: euro 35 per hour

Hours: 40 hour week - standard working hours

Role:

DSS Analyst is required to work at our client site in Morges, Switzerland in a 2nd level Desk Side Support role.

Technical requirements:

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Install, configure and troubleshoot hardware such as laptops, workstations, printers, phones, audio/video conference units and mobile devices
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Support audio/visual solutions, Windows, Mac OSX, Linux and remote VPN (virtual private network)
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Troubleshoot WAN (wide area network)/LAN (local area network) and TCP/IP (transmission control protocol/Internet protocol) connectivity issues across a variety of technologies
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Support Clients security standards (anti-virus/anti-spam/Firewall/patching)
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Initiate and track service requests with Clients third party vendors
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Work with a variety of Clients teams to identify and resolve issues
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Maintain user account information (including access rights and group memberships)
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Maintain passwords, data integrity, system access and security for desktop technologies
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Participate in on boarding and training new Desktop Support team members
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Participate in on boarding and training new hires on Clients IT standards, etc.
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Act as the subject matter expert in one or more desktop technologies
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Support and maintain asset inventory
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Provide Smart Hands support on behalf of Clients infrastructure teams (nights and weekends must be scheduled in advance)
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Execute and support of global project rollouts

Essential experience/Qualifications:

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Preferably educated to degree level or equivalent
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MCP's advantageous
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Experience in a Desk Side Support role or similar
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Networking skills and an excellent knowledge of Microsoft Operating Systems
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M/S office
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Anti Virus software support awareness
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TCP/IP awareness and understanding

Eligibility Requirements:

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Ability to work in EU
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French and English language requirements

Desired:

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System administration experience
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ITIL awareness

Any experience in the following roles is also advantageous:

DSS Support, Roll out Engineer, 2nd Level support, System Administrator