Design Researcher

UX DESIGN RESEARCHER BELLEVUE, WA 11 MONTH CONTRACT

Our high-visibility client is building next-generation experiences for new devices and form factors, particularly tablets, phones and the web with the aim of driving innovation. The Research team is seeking an exceptional UX Researcher with a proven track record for creating and conducting a variety of different study methodologies. This is an exceptional opportunity for someone who is excited about making an impact on future mobile apps and web experiences. You are passionate about exploring interesting research questions for applications and have an insatiable appetite for conducting research.

You will work with Design, Product, and Engineering teams to help them understand current user behaviors and pain points. You will synthesize the key issues and communicate them to the product team and management. The responsibilities of this position will vary but you must be comfortable conducting research for all stages of the user-centered design process: from early stage ethnographic research, concept studies, design iteration, through to usability studies and benchmarking.

REQUIREMENTS:

- 3-5 years of experience conducting research
- Masters degree in Psychology, Human Factors, HCI, or related field (eg HCDE)
- Passion for user research and strong end-user advocate
- Demonstrated proficiency with industry-standard research methodologies, especially familiar with benchmarking protocol (required)
- Solid research skills including developing research plans, experimental design, collecting and analysing human behavioral data in a lab or in field setting
- Use your research to identify new opportunities and generate innovative ideas that influence the product direction
- Drive your work through the software development process, working as part of a multi-disciplinary product development team of User Research, Design, Product Planning, Program Management, Development, and Test
- Collaborate with teams across the organization to ensure we maintain industry leadership, delivering innovative, exciting and emotionally engaging products
- Must be able to work collaboratively with other researchers, and work on multiple interrelated projects to completion on schedule
- Must be able to assess data from multiple sources, synthesize it, and translate into actionable recommendations
- Must have strong work practices and a proven record of delivering research findings on time for demanding and complex research questions
- Highly detail-oriented, self-motivated, highly organized, able to work in a team environment that is fast-paced with multiple projects, Excellent verbal communication and presentation skills

IDEAL CANDIDATES WILL ALSO HAVE:

- Experience conducting research involving multi-platforms (Web, SW, HW) in both US and global scale
- Experience conducting research with hardware/software interaction
- Experience with touch interfaces in cross-platform apps (Windows, iOS, Android)
- Experience with non-lab based methods: field work, contextual inquiry, card sorting, interviewing, and longitudinal/diary research

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.