Deployment Engineer - 2nd Line Support with SCCM and GPO

Deployment Engineer for an international consultancy with expertise in 2nd Line Support and deployment role with SCCM and GPO expertise.

Purpose of the role:

To deliver exceptional customer experience and technical support through the resolution of technical queries on various platforms, operating systems, hardware and software

Key Responsibilities:

- Provide 2nd Line support services to the end users, primarily in a Windows environment
- Work to SLAs and prioritize workload to meet contractual needs
- Update incident management system with all incidents and calls logged
- Provide Executive and VIP support for Apple products on an ad-hoc basis
- Remote management and deployment of client software packages
- Manage multiple work streams in parallel, in an effective and proactive manner.

Behavioral skills required:

- Excellent customer-facing skills and interpersonal skills
- Independent and pro-active thinking,
- Relationship builder both within the team and across the whole office.
- Personal resilience and able to complete projects in some tight timescales.
- Good time management and prioritization practices
- Native or fluent local language with good English communication skills (verbal and written).

Technical skills & Experience required:

- 3-5 years of experience providing onsite technical support for:
- Hardware: PC, Laptop, Printer, Fax, Scanner.
- OS: Windows 2000, XP, 2003, 2008 & 7, MAC OSX
- Software: MS Office 2003, 2008, 2010, Adobe Acrobat, IE, MS Outlook 2003, 2008, 2010
- Tools: Active Directory, Citrix, VMware, Exchange, Monitoring, Incident Management software
- Networking/Server: Basic knowledge of TCP/IP, Network Hardware, configuration.
- Knowledge of SCCM, GPO
- Building, configuring and troubleshooting PC and Laptop components.
- Previous experience with SLAs and ITIL Best Practice/Process as well as call logging software

This role is offered on an initial 2-month contract with the opportunity to extend.