Delivery Service Manager for S2P IT - Pharma - Basel

For our client, a pharmaceutical company in Basel, Switzerland, we are looking for a motivated and ambitious:

Delivery Service Manager for S2P IT

BACKGROUND

- Team-setup has changed since Jan 2016 with the consequence that key team members previously focusing on operational support tasks, after a short transition period no longer will focus on OPs-deliverables
- Mainly impacted the delivery service management for Legacy applications like ARIBA 8 & ARIBA 9
- Compared to ARIBA newer cross-divisional applications to provide support for are I2P (SAP OPENTEXT-add on, in OPs mode since mid 2015) and SAP-CLM (in OPs-mode since mid 2015)
- Coming soon on top will be cross-divisional SAP SRM, SAP SLC and cross-divisional FIELDGLASS (temp. labor management. tool)

TASKS:

- To actively support the Service Manager with day-to-day task execution
- cross-application ticket monitoring (including follow up on KPI reporting)
- impact assessment of external initiatives on the S2P Components
- ensuring delivery of small projects (like enhancements)
- contribute to set-up of HP SM (ticketing tool used as well for Change Control) for the Global IT Processes
- support meeting organization, meeting minutes & follow up-monitoring,
- draft project plan (including business activities) in SMARTSHEETS and maintain these plans
- Actively drive operational support-deliverables in line with established procedures and what is applied already for Legacy applications
- Actively liaise with delivery partners (eg ADMD, other ERP-teams)
- Actively liaise with Business partners (ARIBA P2P Support, I2P/R2R
- Small Site Solution Business Support, CLM IT/Business Support, xR2R Business Support)
- Define and implement a global documentation approach for Operations

REQUIREMENTS:

- At least 3-4 years' experience as Delivery Service Manager/-coordinator or at least as a coordinator
- Project Management foundation certificate (PMI, Prince2, or similar)
- ITIL Foundation certificate
- SAP background, ideally about procurement &/contracting (MM, SRM, CLM) and their integration into Finance (Account Payables)
- Speaking and writing fluently in English is a must
- Good experience in Google products and proficient with MS Office tools

NICE TO HAVES:

- Experience in pharmaceutical, biotech, or other validated environment
- German language knowledge

STARTING DATE: APRIL 2016
DURATION: 6 MONTHS WITH OPTIONAL EXTENSION
LOCATION: BASEL (100% ONSITE)

Are you interested to work in this challenging position? Kitti Dobos, Talent Resourcer, is looking forward to receiving your complete profile. Please send an e-mail to (see below)