Defence Account Manager - Brussels

Account Manager

Defence
7 months
Brussels

Our leading multinational defence client are currently looking for an Account Manager to work on an initial 7 month contract based at their HQ in Brussels.

Duties will include:

Under the direction of the Principal Account Manager, the incumbent will perform duties such as the following:
-Support the Principal Account Manager in managing the Customer relationship in close cooperation with the SP/CRM branch.
-Pursue Customer satisfaction and problem resolution proactively and aggressively;
-Support the design, negotiation and execution of Service Level Agreements (SLA), Annual and Multiyear Programmes of Work between the Agency and its Customers as required;
-Conduct Customer portfolio management ensuring governance, oversight and quality assurance;
-Gather and shape Customer requirements resulting in multi-year demand and revenue forecasts which contribute to the Agency Demand Plan;
-Manage transition of customer requirements into the relevant SLAs and proposals, through start-up and initiation to execution for discrete projects;
-Contribute to internal/external reports, briefs and presentations as required by the customer or the Agency;
-Provide key stakeholder information to the Customer Relationship Management team;
-Deputize for the Principal Account Manager as required;
-Perform other duties as may be required;

Experience and Education Required:
-A university degree in a relevant discipline, or equivalent combination of appropriate qualifications and experience;
-At least 3 years' relevant experience in Portfolio Management or Programme Management;
-At least 2 years' relevant experience in the development, planning and acquisition of C3/C4ISR systems and/or solutions, or elements thereof;
-Demonstrated knowledge and understanding of financial, marketing, and strategy principles and concepts, and capability to apply such concepts within the context of the post;
-Proven ability to effectively communicate orally and in writing with proven briefing and presentation skills;
-Proven ability to work successfully with both military
-Knowledge of principles of Account Management;
-Some NATO experience or equivalent national experience dealing with NATO agencies;
-Experience working with National MoDs or governmental organizations or institutions;

Due to the nature of this role applicants with a current SC or NATO Secret level clearance are strongly encouraged to apply

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards)