DB2 UDB Experte (M/W)

Für unseren Kunden suchen wir einen DB2 UDB Experten für den Standort Stuttgart für 16 MM.

DB2 UDB EXPERT DATABASE SERVICE

It is the main goal of the DB2 UDB Expert Service to support the service organization with expert know-how and optimization of the technologies assigned to the person’s
responsibility, and to support the customer in optimizing and standardizing the use of these technologies.
The DB2 UDB Expert Service proactively analyses the Incident occurrences, system configurations and parameterizations in order to derive measures to improve these
aspects. In addition the DB2 UDB Expert Servcie is responsible for representing the service organization in technology discussions with the customer.
By the nature of the assigned responsibilities, the DB2 UDB Expert supports a multitude of Service Management Processes, such as Incident, Problem, Change
Management and contributes to technology boards of the customer.
The DB2 UDB Expert Service works during office hours and is on stand-by according to a schedule that covers 24 hours of service 365 days of the year.

Control of ticket queue of assigned service group
Customer support for developments using the considered technology
Planning of technology changes affecting several systems
Diagnosis and resolution of severe / major Incidents
Definition of measures to prevent severe / major Incidents
Review of Incident causes and definition of measures to reduce number of Incidents
Implementation of critical / highly complex Changes
Development of concepts for optimizing operation and implementation
Testing, evaluation and implementation of operational tools
Creation and update of technology related documentation and instruction documents
Safe-guarding of correct configuration / parameterization of system using considered technology
Supply of evaluations and reports for audits
Communication and coordination with customer IT strategy
Support for developing standards and interface concepts
Follow-up and coordination with customer guidelines regarding considered technology
Execution of first and second level tasks, when required

SERVICE CAPABILITIES
In the practical work, the DB2 UDB Expert Service needs to have:
Firm knowledge of the implemented IT technology
Firm knowledge of the customers IT strategy
Firm knowledge of the agreed service levels
Firm knowledge of the provider’s and customer’s organizations and processes
Technical skill to design, analyze and optimize system configurations
Firm knowledge of the technology specifications
ITIL Foundation

PRODUCTS
DB2 UDB 8.x / 9.x
Oracle 9.x / 10.x / 11.x

IT-INFRASTRUCTURE:
DB2 UDB
IBM Certified DBA
Oracle - OCP
ITIL Certification
Identification and Implementation of Service Improvement Plans
Implementation of Quality Processes

also:
24x7 Production DB support in Unix Environment
DB2 UDB Database Administration
Oracle Database Administration
RMAN
Unix Administration
Remedy Ticketing Tool

Reference :J091016 Duration :16 MM Location : STUTTGART Languages : DEUTSCH GFT Resource Management GmbH GEISTHARDT, FRANZISKA T : +49 89 3408 1930 F : +49 89 340819 1330