DB Support Engineer - Paris (France)

DB SUPPORT ENGINEER - PARIS (FRANCE)

DB Support Engineer is needed for our client, a prestigious international Telecommunications company, on contract basis in France - Paris. Work eligibility and fluency in English and French language is required for the application.

SCOPE OF WORK:

Optimization of 3G/2G NW KPIs for BSS Swap.

- Optimization of usual 3G/2G NW KPIs in OSS and DT
- Will ensure achievement and maintenance of target 3G/2G NW KPIs.
- Will ensure a good communication with Customer contact throughout the project.
- Will support his/her management in establishing priority in order to achieve best possible balance customer satisfaction versus project planning

Customer care

- Reach customer satisfaction according to daily expectations
- Undertake the dB management support to customer
- Understanding and keeping under control the customer issues with the proper communication to the client.

Communication

- Provide daily/weekly report to management team
- Increase customer satisfaction and confidence

REQUIREMENTS:

- Excellent management of Windows Excel and Access
- Sound understanding of dB management
- GSM/WCDMA Radio network planning and optimization experiences
- Excellent GSM/WCDMA system knowledge
- Excellent knowledge of usual performance management tools: SW suite required such as Mapinfo, Actix/Nemo and performance management data mining tools such as Metrica, Optima or equivalent.
- SFR experience and knowledge of OCEAN/RRCAP is a plus
- Autonomous, dynamic, opening mind
- Directed satisfaction customer, autonomous, force of proposal and to show synthesis
- Excellent internal and external communication
- Experience: +/- 1 years in Wireless operator
- GSM and UTRAN E2E network skills
- Good experience of BSS/UTRAN protocols analysis
- French - English fluency

If you are suitable and interested in this role, please send your updated CV in English and Word format with reference JSMG/SE-5031 to Misela or call for more information.