Datacenter Facility Operations Engineer

Our client is working to be the most customer-centric company on earth! We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you'd like to help build a place where you can find and buy anything online, this is the job for you.

We're looking for an individual with proven and tested leadership skills to help bring to fruition a newly developed Facilities Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the datacenter's physical infrastructure and will serve as a facilitator for all Large Scale Events. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The ideal candidate will need to have an understanding of datacenter IT Infrastructure and datacenter Facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale datacenter and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations. You will need to play a role with growing the team to a standard of operational excellence.

If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of enterprise datacenters, then this may be the challenge you've been looking for! Only those who have worked within the confines of a datacenter need apply.

RESPONSIBILITIES:

- Monitors the global datacenter facilities infrastructure platform
- Serves as a Point of Contact for internal and external teams
- Assists with the development of communication and escalation protocols designed to improve the team's performance
- Contributes to outage post mortem analysis
- Ensures records are updated in a timely manner
- Assists with coordination and communication during emergency recovery efforts
- Assists with the development of tools that will enhance the team's performance
- Supports a 24X7 environment (works weekends and holidays)

BASIC QUALIFICATIONS:

- 3+ Years' Experience in Datacenter Engineering/Operations
- Strong verbal and written communication skills
- Ability to work with senior company leaders
- Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools
- Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries
- Shows good judgment and instincts in decision making
- Ability to prioritize in a complex, fast-paced environment
- Self-starter with relentlessly high standards
- Availability on weekends and outside of business hours to support a 24X7 environment

PREFERRED SKILLS:

- NOC (Network Operations Center) experience
- BSEE Bachelor's Degree or Technical (Military/Trade School) Degree and relevant experience