Data Protection Level 3 Engineer

This position is for a Data Protection (NetWorker and TSM) Level 3 Engineer. The candidate in this contract position will utilize the incident management process to submit and most importantly resolve incident tickets that are escalated by Level 1 and Level 2 Support. Tickets may be associated with user requests, hardware problems, operating system problems, performance and capacity issues and problems with a variety of third-party products

RESPONSIBILITIES/REQUIREMENTS INCLUDE:

- Ability to utilize the change management process to initiate and implement Requests for Change (RFC)
- Ability to update documentation to reflect changes in processes or hardware/software environment
- Provide on-call support
- Experience with using HP Service Center
- Experience in the software installation and upgrade process

2 - 5 YEARS OF EXPERIENCE WITH THE FOLLOWING PRODUCTS:

- EMC Networker, Avamar
- EBA - EMC Backup Advisor
- IBM/TSM Backup
- BCV - Business Continuity Volumes
- RMAN database backup
- Backup hardware
- Quantum and Storagetek (SUN/Oracle) Tape Libraries, LTO2, LTO3, LT04, LT05 and 3590 tape technology/drives
- Intel and UNIX Servers as defined in IT Road map. eg T2000, T5220, V280, V480, V490, V880, DL380 and DL580