Data Protection Level 1 Engineer

WE\'RE LOOKING FOR AN ENGINEER TO SUPPORT ENTERPRISE LEVEL SUPPORT INFRASTRUCTURE FOR A WORLD-LEADING CORPORATION.

The DATA PROTECTION Level 1 Support role is responsible for the installation, configuration, and maintenance of large, highly utilized Servers to maximize reliability and recoverability. This role will install, configure, and maintain the server environment. In addition, the candidate will analyze and resolve problems associated with server hardware and applications software, diagnose server problems, set up user accounts on client Servers, and run necessary system backups.

DATA PROTECTION SUPPORT ACTIVITIES

- Install and configure backup agent(s).
- Maintain backup server configuration. Add/remove clients as required, and maintain backups and retention policies.
- Monitor backup job status, track and manage failures. Re-run failed backups per procedures.
- Perform restores per procedures.
- Provide remote support and guidance for media management activities by onsite teams.
- Provide success and failure reports.
- Update CMDB for devices covered under this service.
- Access Data Protection Advisor (DPA) for reporting and monitoring.

GENERAL DUTIES AND RESPONSIBILITIES

- Perform proactive and reactive Incident Management including L1 and L2 services.
- Perform active system monitoring and event management. Elements monitored will include (but will not be limited to) physical hardware status, system and application processes, services, event logs, backups, scheduling, data transfers, resource utilization.
- Co-ordinate remediation efforts with onsite, physical presence, or site services as needed.
- Co-ordinate hardware and/or firmware repair (may include reactive patches).
- Dispatch third party field engineering personnel for hardware or software intervention under the terms of hardware and software support service agreements
- Provide support for root cause analysis and problem review for high impact and/or recurring problems.
- Execute all changes requested, routine maintenance, or emergency break fix in accordance with Change Management process. This includes stakeholder communications, scheduling, pre and post implementation testing and implementation.
- Perform peer technical review and approval of scheduled changes.
- Perform configuration management, which identifies and tracks the status of every IT component supporting the customer. This effort includes the management of relationships between configuration items throughout the IT stack.
- Execute site-specific tasks itemized on the daily operational task list.
- Administer all privileged level access requests for all platforms based upon client defined security requirements.
- Configure user access to desired resources via configuration of users and user related attributes (such as groups) within the supported environment.
- Create and disable groups required by approved technical teams or business unit contacts as required when account management team in the Help Desk does not have permission to perform necessary requests.
- Carry out Windows account management tasks including account creation, disabling, as well as support for any Windows account management software.
- Perform regular deployment of approved patches and updates in line with client procedures including security.
- Perform deployment of emergency patches to supported infrastructure at a pace that bypasses application dependency analysis.
- Administer and support console and remote access solutions.
- Install, configure and update monitoring agents as required.
- Provide support for Disaster Recovery execution.

QUALIFICATIONS

- Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience
- Minimum of 1 year experience as a Server Administrator in an Application Server environment, ie UNIX/Linux, Windows or similar
- Understanding of SLM and ITIL processes
- Knowledge of SOX environments
- EMC NetWorker
- IBM Tivoli Storage Manager (TSM)
- Cristie Bare Machine Recovery (CBMR)
- Native Avamar Tapeless Backups
- NetWorker-Avamar Tapeless Backups
- Tape Libraries with LTO3, LTO4 and LTO5 Tape Drives