Data Entry Operative

Data Entry Operator, Reading

I am currently recruiting for a fantastic opportunity for a Data Entry Operator to join a large organisation based in Reading.

You will join on a contract basis until January 2014 so you need to be available to start within 2 weeks. Working in a shift rota of 4 days on (7am- 7pm) and 4 days off

THE ROLE:

Working with a large team, you will be responsible for monitoring ticket queues, replicate tickets from one system to another and manage updates

RESPONSIBILITIES:

Monitor assigned ticket queues to ensure requests are actioned within target times
Organise workload based on priority and adhere to agreed SLAs
Ensure 100% accuracy on all work carried out and general data input housekeeping
Be aware of all currently ongoing tickets and ensure they are progressed in line with SLAs
Escalate to the relevant teams for updates as required
Communicate effectively with relevant teams and maintain a good working relationship
Follow agreed processes at all times

WHAT ARE WE LOOKING FOR:

Experience liaising with other areas of the business or customers - ie telephone work - call centre, customer services etc Accurate note taking via the telephone
Data entry into In-house system
Escalation management (where required) of problems with delivery to LM.
Ability to work as part of a team, plus on own initiative
Computer literate
Good attention to detail, listening and communication skills
Good timekeeping
Procedural awareness
Willing to work the shifts
Microsoft Office, especially good use of Excel - either reporting, updating spread sheets, or data entry involving spread sheets.

TECHNICAL SKILLS

PC Literate - Excel, Work and Outlook
Strong communication skills

HOW TO APPLY

Please send your CV to Tracey Johnson.

Project People Ltd is acting as an Employment Business in relation to this vacancy.