Data Entry Clerk

Our client, a large financial institution, is looking for someone to join their contact centre team in Northampton, Mon/Fri 9am/5pm, on an initial 4 month basis.

Role purpose:

The role of Business Support Clerk is to support the replacement of the classic terminals with Countertop terminals. The role demands a high level of data input and potentially a regular contact with internal and external customers. Good communication and keyboard skills are essential.

Key responsibilities:

Working through the list of existing terminal estate and ordering of new terminals

Reading and updating the Excel spreadsheet with data

Working through the list of standard queries and scenarios related to the terminal upgrade and potentially contacting the merchant via the phone.

Checking the work of other colleagues

Experience required:

Data accuracy, attention to detail

Ability to work as a team and on own initiative

Flexible approach to undertaking the role, adaptability

Ability to follow processes and policy frameworks

Ability to work under pressure

Target orientated, self motivated

Good Interpersonal skills

Objection handling skills

Organised, ability to prioritise workloads

Excellent telephone communication skills

Customer service orientation

Good listening skills

Interested candidates should submit their CVs at the first instance.