Data/Content Manager

Role: Data/Content Manager

Location: Basel

Start: 19th of November (Latest 1st of December)

Duration: end of June

Rate: CHF 50/hour gross

TECHNICAL COMPETENCE

- Managing the content management and distribution platform (Internet) - Pitcher (training provided)
- Receiving Content and preparing it for Uploading on the Platform.
- Formatting/Programming Content on Platform
- QA of content -visual and technical
- Distribution to relevant users
- Management of Users on Platform -set up, removal etc.
- Management technical issues reported by end users
- Working with vendor to request Pitcher instances creation
- Migrating content and configuration to Production Environment
- Testing new updates for vendor.
- Database Management
- Adding new users, Removing old ones, recording changes
- General Management of end users as needed ~450 users across the globe.
- Tracking Country status, content use etc
- Producing Analytics for business use.
- Project Management
- Management of mini-projects to improve the tool, database, etc
- Orchestrating UAT with requestors
- Working with Vendors
- Piloting new enhancements with select countries
- Managing the Support Email
- Answering Queries
- Giving IT Support to end users
- Communicating with new countries who wish to start using the tool.
- Innovation and Development
- Ability to identify innovative solutions to user issues
- Identify opportunities for process efficiencies

ESSENTIAL SKILLS

- EXPERIENCE WITH PERFORMING QUALITY ASSURANCE/QUALITY REVIEW ON CONTENT IS A NECESSITY
- Excellent attention to detail & organizational skills essential
- Ability to follow through on tasks.
- Excellent written and verbal communication skills - comfortable with being customer facing
- Familiarity with Customer Relationship Management (CRM) systems, Pitcher, Veeva/Salesforce Systems, Tableau and/or Closed Loop Marketing (CLM) an advantage.
- Customer and delivery focused
- Ability to work under tight time pressures
- Self-starter and ability to work on their own initiative
- Excellent problem solving skills plus strong desire for work success and self-improvement
- Project management
- Know how to manage a project in terms of project requirements to delivery
- Project Quality Assurance
- On time and on budget planning
- Business Process Management
- Defining a Business requirements process flow
- Delivering that process via a defined project
- Excellent skills in English required
- Experience with CRM, Content and Database Management.

Please Submit CV To Apply

Michael Bailey International is acting as an Employment Business in relation to this vacancy.