Data Center Technician

We are CompuCom Systems, Inc., a 1.4 billion dollar IT outsourcing company with a diversified Blue Chip Client base across most industries including, Financial Services, Insurance, Energy & Utility, Consumer Goods, Healthcare, Pharmaceutical, Manufacturing, Technology, Transportation, Retail, etc.

Right now we're looking for a System Support Technician to provide onsite site services support for Remote Data Center Management teams. We need candidates who have Level 1 troubleshooting experience in deployment and operational support in an enterprise Data Center environment.

The candidate should be an IT generalist and have junior level experience in performing maintenance of file Servers, application Servers, database Servers and network devices. Minimum of 2 years of work experience ensuring a stable, supportable production environment required.

- Physical replacing of network cabling (network, SAN)
- Physical Reboot of UNIX and Windows Servers
- Physical reboots and cable changes for network devices such as Routers and Switches
- Physical reboot of AS400 devices
- Other troubleshooting with guidance of L2 and/or L3 technician (system administration for Servers and network equipment not standard part of this position)
- Media management, eg loading and unloading backup tapes by running maintenance commands and prepping them for offsite delivery
- Physical installation of new Servers into the environment, including cabling and racking (does not include installing OS)
- Provide escort to 3rd party vendors' onsite, track visits via log
- Inventory Management, Shipping/Receiving, and Asset Management
- Data Center Facilities responsibilities - environmental walkthroughs, Data Center Access Control, etc.
- Duties may include, but are not limited to, creating or maintaining operation policies, return procedures, scheduling, quality assurance, billing, cost analysis, reporting, or inventory reconciliation

REQUIREMENTS

- At least 1 year experience in the following: Windows Server Administration, UNIX Server administration, SUN and Intel hardware troubleshooting, routing and switching knowledge
- Network+ certification or being in the process of obtaining this certification a plus
- Solaris and Windows server administration
- Very strong performance troubleshooting
- Hardware remediation (Hard Drives, Processor, Memory, System Boards)
- Legato backup Systems
- Strong communication skills and organizational sense
- Strong troubleshooting and problem resolution skills
- Hardware experience should include: SunFire and HP Proliant Enterprise Server Lines, Cisco Enterprise Routers (7200, 7600 series) and Switches (6500 class)
- Server racking, Patch Cabling, Familiarity with SAN (EMC, Cisco)
- Must have excellent communication skills and the ability to be client-facing
- Good general knowledge of networking
- Ability to work in a fast-paced, high pressure environment
- Flexibility in working hours, including shift-work