Data Center Infrastructure Operations Lead Manager Nice France

Data Center Infrastructure Operations Lead Manager Nice France. This role is with a global IT Services company, you will lead a function that supports end to end operational management and oversight of infrastructure server administration support. You will also be responsible for SUPPORTING DISASTER RECOVERY AND BUSINESS CONTINUITY PLANNING AND PARTICIPATING IN AUDIT AND SECURITY COMPLIANCEas required.

You will have the following skills:

ITIL certifications, 7+ years IT experience in a complex infrastructure environment, 5+ years experience dealing with Back End telecommunications and Infrastructure Application disciplines, Expertise in Windows 2008/2003/AD/Vmware/Citrix (installation, deployment, maintenance, debugging knowledge), MCSE, MCSA, Network+, UNIX, VAX, VCP, certification would be an asset, Extensive hardware and system software knowledge, Familiar with automated server processes such as remote monitoring, installation & deployment.

The role will involve the following:

Participation on teams with members located in multiple geographies

Provide LEADERSHIP to the Service Operations team for the Infrastructure Server Administration function in supporting all appropriate infrastructure server administration services, security policies, processes and capabilities are in place and up to date.

- MANAGE the day-to-day relationship with global service providers/suppliers on operational issues. Seek out gaps and vulnerabilities in our infrastructure network environments that may be susceptible to downtime and/or customer impact.
- Support and execute management based metrics to continuously improve our service stability and uptime
- Coordinate transactional data exchange between service providers and internal process partners.
- Review, Monitor vendor compliance to SLA and enforce vendor Partnering for complex problem resolution
- Manage RCA (Root cause analysis process) with various Vendors and functional teams
- Interface and drive 3rd parties for regular DC maintenance and support