Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Data Center Hosting Service Delivery Manager

Eingestellt von Synectics

Gesuchte Skills: Engineering, Design



- Collaborates with various business areas to understand the company's IT Business Partner needs and apply data center hosting expertise to recommend and manage implementation of solutions.
- Drives out process improvements and operational excellence throughout the company's global data centers.
- Works with the company's IT Business Partners to identify business needs and create solutions in-line with the company's Data Center Hosting Strategy.
- Manages the end-to-end delivery of these solutions, integrating the company's ITO standards, external best practices, and consideration for the company culture with proven data center hosting experience.
- Pushes to improve the company's Hosting platform, working within the standards and policies of the global implementation to guide ITO resources.
- Builds strong partnership relationships with Global IT Business Partners.
- Manages customer requests by coordinating ITO engineering and architecture teams to deliver within agreed timescales.
- Manages global data center hosting projects and oversees implementations for on-time delivery.
- Reviews service failures and contributes to operational excellence.
- Produces and maintains service improvement plans.
- Validates, negotiates, and processes IT Chargeback.
- Understands basic ITO contracts.
- Ensures appropriate documentation is in place.
- Organizes and chairs weekly and monthly service review meetings.


Must have excellent communication skills, both written and verbal, with great attention to detail. Strong rapport and relationship building skills with both internal departments and external suppliers required. Strong organizational, time management and prioritization skills are needed. Must be able to take a creative approach to situations and problem solving. Understanding of Compute, Storage, Network, and Virtualization in Global Data Centers is a must, as well as having a foundational level understanding of Project Management. Need to have an understanding of IT industry working practices/methodologies - ITIL foundation certification desired. Must have experience managing resources and services through an ITO.
This candidate must be versatile, providing value within a wide variety of responsibilities, and comfortable with rapidly changing priorities. We are looking for the right mix between technical experience and project management experience.
Six or more (6+) years of experience in Computer Operations, Design Operations, and IS Operations preferred.

Synectics is an Equal Opportunity Employer.


  • Einsatzort:

    Oak Brook, Vereinigte Staaten

  • Projektbeginn:


  • Projektdauer:

    Keine Angabe

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen