Customer Ticketing Support & Ticket Support Analyst

Currently we have Job Openings for Customer Ticketing Support & Ticket Support Analyst with our client in Florida-Orlando

Job Description & responsibilities

CUSTOMER TICKETING SUPPORT

- Individual will support the customer ticketing process Qualifications:
- The candidate should be able to demonstrate knowledge of LAN/WAN networking, TCP/IP, ISP's, Router configuration.
- Customer Service Training, and/or equivalent work experience.
- Knowledge of Microsoft Word, Excel and other general applications.
- Excellent interpersonal, written and oral communication skills.
- Proven track record of meeting objectives
- Minimum 2 years experience in wireless network technologies and environments.
- Ability to work flexible shifts during non-business hours. Core Competencies:
- Demonstrates exceptional capacity for taking ownership of issues through to resolution.
- Takes a logical and orderly approach to analysing problems, organizing work and planning actions.
- Ability to build strong relationships both internally and externally.
- Ability to span departments to assist in resolving network event outages. Searches and implements creative solutions, going beyond the traditional and accepted.
- Ability to multi-task, meet objectives and solve issues in stressful situations
- Ability to work with people from various backgrounds.
- Identify internal and external customers and meet or exceed their expectations in an efficient way.

TICKET SUPPORT ANALYST

- Individual will support the customer ticketing process Qualifications:
- RF cellular maintenance or engineering background is a plus
- Customer Service Training, and/or equivalent work experience.
- Knowledge of Microsoft Word, Excel and other general applications.
- Excellent interpersonal, written and oral communication skills.
- Proven track record of meeting objectives.
- Minimum 2 years experience in wireless network technologies and environments.
- Ability to work flexible shifts during non-business hours. Core Competencies:
- Demonstrates exceptional capacity for taking ownership of issues through to resolution.
- Takes a logical and orderly approach to analysing problems, organizing work and planning actions.
- Ability to build strong relationships both internally and externally.
- Ability to span departments to assist in resolving network event outages.
- Searches and implements creative solutions, going beyond the traditional and accepted.
- Ability to multi-task, meet objectives and solve issues in stressful situations.
- Ability to work with people from various backgrounds.
- Identify internal and external customers and meet or exceed their expectations in an efficient way.

IF YOU ARE INTERESTED THEN PLEASE SEND ME YOUR UPDATED RESUME ASAP ALONG WITH YOUR AVAILABILITY PERIOD AND EXPECTED RATE ALL INCLUSIVE AND I WILL GET BACK TO YOU WITH FURTHER DETAILS.