Customer Tele Relations Advisor

Call Centre, Customer Service, Retail Hays are delighted to be working in partnership with one of the UK's leading Financial Services organisations. This is a brilliant opportunity if you enjoy working within a service driven environment, with a company that has a genuine drive to be the best in class for its customers, maintaining their brand values of simple, personal and fair.

Key accountabilities:
Being the primary contact for both new and existing customers, securing appointments for the various current accounts, savings accounts and mortgage products.
Handling calls effectively using the system to manage inbound and outbound calls, whilst delivering an excellent quality of service.
Taking ownership of queries and follow complaints/issues through where appropriate to deliver a positive customer experience.

Personal competencies:
Professional and enthusiastic with a positive attitude
Accuracy
Excellent computer and communication skills
Passionate about delivering an exceptional level of customer service
Contribute to building an effective and cohesive team
Able to use your initiative in a busy, working environment

Skills required:
Excellent Customer Service
Commit to flexible working hours
Excellent listening skills
A good level of numeracy and computer literacy

You must be available to start on the 28th September or the 12th October

If this is something you would like to apply for please contact the Hays team

Hays Corporate Accounts is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.