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Customer/Technical Support Specialist Job
Eingestellt von Yoh
Gesuchte Skills: Support, Client
Projektbeschreibung
TOP SKILLS YOU SHOULD POSSESS:
- Customer Support
- Technical Support
- Outstanding work ethic
WHAT YOU'LL BE DOING:
- Speaking with internal staff and resolving email migration issues.
- Provide Tier I technical support for designated proprietary software products ensuring that service level and customer satisfaction agreements are met.
- This is primarily done over the phone and via email communications.
- Provide detailed and comprehensive incident documentation in Siebel incident tracking database.
- Proper escalation of incidents to management.
- Ability to handle high pressure situations.
WHAT YOU NEED TO BRING TO THE TABLE:
- Requires at least 6 months - one year of experience in a similar position.
- Nice to have MS Exchange work experience.
- Troubleshooting Skills.
- Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment preferred.
- Ability to work in a team based environment and multitask.
- Strong communication skills both verbal and written.
- Ability to work under pressure.
- Strong e-mail experience
- Experience with mobile devices
- Excellent people skills
Yoh, a DayJ2W: INFOTECH
TAX TERM: CON_W2J2WBRSDIEGO
Ref:
Projektdetails
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Einsatzort:
San Diego, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges