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Customer/Technical Support Specialist Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client

Projektbeschreibung

CUSTOMER/TECHNICAL SUPPORT SPECIALIST needed for a CONTRACT opportunity with Yoh's client located in (La Jolla-UTC) San Diego, CA.

TOP SKILLS YOU SHOULD POSSESS:

- Customer Support
- Technical Support
- Outstanding work ethic

WHAT YOU'LL BE DOING:

- Speaking with internal staff and resolving email migration issues.
- Provide Tier I technical support for designated proprietary software products ensuring that service level and customer satisfaction agreements are met.
- This is primarily done over the phone and via email communications.
- Provide detailed and comprehensive incident documentation in Siebel incident tracking database.
- Proper escalation of incidents to management.
- Ability to handle high pressure situations.

WHAT YOU NEED TO BRING TO THE TABLE:

- Requires at least 6 months - one year of experience in a similar position.
- Nice to have MS Exchange work experience.
- Troubleshooting Skills.
- Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment preferred.
- Ability to work in a team based environment and multitask.
- Strong communication skills both verbal and written.
- Ability to work under pressure.
- Strong e-mail experience
- Experience with mobile devices
- Excellent people skills

Yoh, a DayJ2W: INFOTECH

TAX TERM: CON_W2J2WBRSDIEGO

Ref:

Projektdetails

  • Einsatzort:

    San Diego, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh