Customer Support Specialist (Spanish/English) Job

CUSTOMER SUPPORT SPECIALISTS (SPANISH - ENGLISH) needed for a contract opportunity with Yoh's client located in O'Fallon, MO.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Payments Industry Experience
- Bilingual English - Spanish
- Excellent Communication Skills
- Network Technology Understanding
- Portuguese a Plus.

WHAT YOU'LL BE DOING:

- Be part of the Testing Team which tests client's products and services with financial institutions enabling production electronic payments globally
- Help ensure accurate and precise vetting of customer network interface and systems to process financial payments
- Provide the ability for customers to test new Card Release Code
- Accommodates testing whenever financial institutions make changes on their systems
- Act as central point of contact for customers and/or customer representatives throughout processing implementation project end-to-end execution.
- Provide testing support to customers for all products and services.
- Act as processing implementation specialist to customers' processing support staff.
- Provide guidance to execute all necessary processing implementation activities.
- Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services/products
- Define, create, maintain and document standard and non-standard key customer processing implementation processes.
- Provide training to CIS organization, other organizations and the customer.

WHAT YOU NEED TO BRING TO THE TABLE:

- Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
- Experience in Information Technology system knowledge, with strong understanding of network technology, applications, and project management.
- Strong payment transaction processing and industry business principles knowledge.
- Ability to interact well with the customers and management
- Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
- Ability to drive change in a technical work environment
- Ability to multi-task covering multiple projects
- English/Spanish, written and oral, required.
- Portuguese a plus.

GET HIRED. APPLY NOW!

RECRUITER: SCOTT BENNEKEMPER

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

Tax Term: CON_W2J2WBRSTL

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Branch: IT & Telecom