Customer Support Specialist

The Customer Support Specialist's primary responsibilities include providing remote assistance for clinical personnel and performing remote software installation or configuration. We require 5+ years of experience installing, configuring and supporting complex computer software applications in a healthcare/medical environment. Duties include remote system fault investigation, diagnosis and correction, provision of software suite remote installation and upgrade services. You will perform any combination of following duties to provide technical support to customers:

SUPPORT:

- Provide customer support to our valued customers.
- Answer users' inquiries about software functionality.
- Assist users in resolving software/hardware/system related issues.
- Remotely investigate and address issues using VPN, GoToMyPC or similar remote access tools.
- Support customer site personnel with installation and configuration of hardware, software, and peripheral equipment.
- Maintain customer documentation in call management system.

EDUCATION:

- Associate's degree in a technical field, prefer Bachelor's degree
- Manufacturer's certifications a plus (MCSE, etc.)

EXPERIENCE:

- Minimum of 5+ years of experience providing end user support in an IT/software/computer-related field in a healthcare/medical environment
- Experience with Networking, Access/SQL databases, Citrix deployment and support, DICOM and HL7

NON-TECHNICAL SKILLS:

- Excellent communication skills, both verbal and written
- Motivated and capable of working independently with minimal supervision and as part of a team
- Superb people skills
- Superior ability to document issues and work performed

INDUSTRY:

Healthcare - Medical Software

...if you are interested and qualified for one of our two openings, please apply as soon as possible. We'll contact you immediately with the next steps for consideration as we're looking to hire as soon as you are able to start.