Customer Support Representative I Job

CUSTOMER SUPPORT REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in RICHMOND, VA.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Customer service experience
- Previous contact center experience

WHAT YOU'LL BE DOING:

- Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry
- Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports
- Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports
- Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input. May also be required to answer inbound customer calls on an as-needed basis

WHAT YOU NEED TO BRING TO THE TABLE:

- Candidate should have stable work history with some longevity two (2+ years) in most past positions
- Should sound up-beat and friendly and have a "smile in the voice"
- Computer literate (proficient in Word and Excel, advanced IE, DOS based or Mainframe system experiences a plus) with the ability to learn new processes, procedures, and applications quickly. Above average typing skills/speed (40+ WPM)
- Six (6) months or more of customer service experience and related skills

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Previous contact center experience preferred but not required
- Previous customer service experience a huge plus
- College degree or in process highly desirable

WHAT'S IN IT FOR YOU?

- Be part of the world's largest logistics and shipping company!

IF THIS SOUNDS LIKE YOU, APPLY NOW!

RECRUITER:Marianne Mauleon

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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