Customer Support Rep

6 months, possible extension

Technical Requirements:
BS degree in Computer Science, Information Systems or related field or equivalent work experience.
0-2 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
0-2 years in OS (UNIX/Linux) for telecom service application
0-2 years experience and knowledge in IP Networking (Cisco CCNA, CCNP)
0- 2 years experience or knowledge in Telco signalling (SS7, TCAP, ISUP,SIGTRAN)
Interested to pick-up all-round knowledge in operating computer/telecommunication platforms, like network management, security and data backup.
Familiarity with testing methods.

Required Interpersonal Skills:
Good customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients.
Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
Strong prioritization skills in a fast paced, time sensitive environment.
Good interpersonal skills, Good control and follow-up skills, Good decision making skills, Proactive Listening, The ability to excel in a team environment.