Customer Support Engineer- RA- Radio Controller

CONNECT44 HAVE A ROLE AVAILABLE IN LISBON & WARSAW FOR CUSTOMER SUPPORT ENGINEER- RADIO CONTROLLER. CONTRACT ROLE.

SUPPORT ENGINEER (BSC, MCBSC)

MAIN PURPOSE OF THE ROLE AND KEY RESPONSIBILITIES:

In Global Delivery Center the successful candidate will:

help Customers to recover from emergency situations by handling EMERGENCY SERVICE in own technology area

analyze root cause for critical situations

develop and deliver advanced services from Nokia Care portfolio

analyze and troubleshoot Customers' problems

reproduce Customers' problems in local laboratory, collect logs and additional symptoms

verify solutions provided by R&D

ensure proper problem handling, follow-up actions and issue regular update reporting

support various implementation and care projects around the world

gain telecommunication expertise in latest technologies

develop radio access competence

REQUIREMENTS:

To meet the challenge of working in Global Delivery Center as an Emergency Handling Expert, the perfect candidate should have:

Masters degree in either Telecommunications or IT

very good knowledge of BSS system-specific architecture

analytical troubleshooting skills

IP KNOWLEDGE

detailed knowledge of relevant system interfaces & protocols

working knowledge of Nokia specific products: BSC, mcBSC (knowledge of other system elements will be an advantage)

experience in handling emergency service will be a plus

PERSONAL ATTRIBUTES:

Candidate should possess following personal attributes:

good team player,

ability to work under high pressure

ability to work independently with minimum guidance and supervision

willingness to continuous learning

readiness to work on shifts and/or in stand-by mode 24/7

Please send your Cvs