Customer Support Analyst (S27) C

Our client is a highly innovative, government-funded organisation working to improve the Australian healthcare system by enabling access to high quality health advice, triage, referral and health information.

Operating since 2007, our client is in a high-growth phase, and is currently seeking an experienced CUSTOMER SUPPORT ANALYST to join their service desk team.

The Customer Support Analyst plays an important role working in a multi-stakeholder environment to respond to user requests and work with the broader support team on process improvement and standardisation of tools and procedures.

KEY SKILLS AND EXPERIENCE REQUIRED:

- SIGNIFICANT DEMONSTRABLE EXPERIENCE SUPPORTING ONLINE SOLUTIONS IN A CUSTOMER SERVICE CAPACITY
- PRIOR EXPERIENCE IN A SUPPORT ROLE WITH INVOLVEMENT IN PROCESS AND SYSTEM IMPROVEMENT
- Proven analytical and problem-solving skills in IT support
- Strong attention to detail and ability to learn new processes and tools quickly
- Excellent communication and customer service skills
- Previous experience liaising with external and internal vendors and stakeholders