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Customer Support
Eingestellt von Synectics
Gesuchte Skills: Support
Projektbeschreibung
ROLES & RESPONSIBILITIES:
1) Customer call receipt - first point of contact for Customers for problem recording.
2) Customer verification, problem validation and documentation.
3) Ticket Management.
4) Status customer on a regular basis.
5) Manage escalations.
6) Interface with internal and external Vendors.
7) Adhere to SLAs, processes and tools.
8) Basic troubleshooting Routers/circuits.
SKILLS:
Browser and Email Programs, Business Customer Care Call Center, Communication Skills - both oral and written, High school diploma, Internet connectivity, Interpersonal, Microsoft Office Suites, Problem resolution, Professional demeanor and appearance, Teamwork, Time management, Windows XP 7
Projektdetails
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Einsatzort:
Arlington Heights, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges