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Customer Support
Eingestellt von AGILE
Gesuchte Skills: Support, Client
Projektbeschreibung
Skills:
Customer Support experience, Strong communication skills, call center experience, Remedy ticketing system; Avaya
SUMMARY:
The Customer Portal Support Team currently supports and manages 25,000+ Technology Services customer accounts via the Customer Portal website. We are seeking an experienced, self-directed individual to provide first level support/team lead responsibilities in a call-center environment. Our client is a leader in the Healthcare IT solutions industry and supports organizations as they address their challenges.
RESPONSIBILITIES:
- Responsible for providing Tier 1 technical support for customer calls and emails. Utilizes the Remedy application to create and escalate support tickets.
QUALIFICATIONS:
- 1+ years experience in customer support
ADDITIONAL KNOWLEDGE & SKILLS PREFERRED SKILLS:
- 1-3 years of support experience preferred
- A working knowledge of troubleshooting issues related to login, registration and password resets.
- Working knowledge of Microsoft Office.-Knowledge and experience with BMC Remedy AR System (Call Tracking System)
- Excellent interpersonal skills, communication ability, analytical skills, troubleshooting skills, verbal and written
- Ability to handle customer concerns with a positive attitude while producing optimal results. Works well and maintains composure under pressure
- Ability to resolve a large percentage of all calls logged into the helpdesk
- Able to work and contribute to a team environment
- Able to multitask in fast-paced, CUSTOMER-FOCUSED environment with excellent customer service skills
Education - High school diploma, vocational training or equivalent Or 4-year degree in computer science or related field or equivalent experience
BENEFITS
Agile employees enjoy competitive compensation and benefits.
Projektdetails
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Einsatzort:
Alpharetta, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges