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Customer Support

Eingestellt von AGILE

Gesuchte Skills: Support, Client

Projektbeschreibung

CUSTOMER SUPPORT

Skills:
Customer Support experience, Strong communication skills, call center experience, Remedy ticketing system; Avaya

SUMMARY:

The Customer Portal Support Team currently supports and manages 25,000+  Technology Services customer accounts via the Customer Portal website.  We are seeking an experienced, self-directed individual to provide first level support/team lead responsibilities in a call-center environment. Our client is a leader in the Healthcare IT solutions industry and supports organizations as they address their challenges. 

RESPONSIBILITIES:

- Responsible for providing Tier 1 technical support for customer calls and emails. Utilizes the Remedy application to create and escalate support tickets.

QUALIFICATIONS:

- 1+ years experience in customer support

ADDITIONAL KNOWLEDGE & SKILLS PREFERRED SKILLS:

- 1-3 years of support experience preferred
- A working knowledge of troubleshooting issues related to login, registration and password resets.
- Working knowledge of Microsoft Office.-Knowledge and experience with BMC Remedy AR System (Call Tracking System)
- Excellent interpersonal skills, communication ability, analytical skills,  troubleshooting skills, verbal and written 
- Ability to handle customer concerns with a positive attitude while producing optimal results. Works well and maintains composure under pressure
- Ability to resolve a large percentage of all calls logged into the helpdesk
- Able to work and contribute to a team environment
- Able to multitask in fast-paced, CUSTOMER-FOCUSED environment with excellent customer service skills

Education - High school diploma, vocational training or equivalent Or 4-year degree in computer science or related field or equivalent experience

BENEFITS

Agile employees enjoy competitive compensation and benefits.

Projektdetails

  • Einsatzort:

    Alpharetta, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

AGILE