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Customer Stategy Manager, Agricultural

Eingestellt von Parity Resourcing Solutions

Projektbeschreibung

CUSTOMER STATEGY MANAGER

ROLE

- Supporting development of the Agency's customer strategy by researching actionable insights from customer segments.
- Assisting with management of the Customer Satisfaction Survey, working with external supplier to produce quarterly insight and reporting.
- Drafting materials for external publication of Customer Satisfaction Survey results
- Assisting with management of the clients Panel; a bespoke research tool used to inform project planning and delivery. 
- Working with external supplier, managing data and research content, results analysis and reporting of improvement recommendations to Agency.
- Proactively engaging with Projects and Stakeholders to maximise use of customer insight; helping to ensure that service delivery is aligned wherever possible to customer needs and preferences.

ESSENTIAL CRITERIA

- Experience in undertaking customer research, data analysis and presentation
- Experience of translating customer insight into tangible business improvements
- Proven track record of working on projects that improve external customer experience
- Ability to quickly understand the regulations governing multiple schemes and services and their impact on different customer segments
- Excellent verbal and written communication skills, proven ability to present and influence internal and external stakeholders
- Highly proficient in Microsoft programmes (particularly Word, Powerpoint & Excel)
- Experience of risk monitoring the impact of insight upon other Projects or business areas (and associated risks of not using/commissioning insight)
- Experience of working within agricultural subsidising Agency.

For more information please contact me.

Kind Regards

Steph

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

Parity Resourcing Solutions