Customer Side of Change (CSoC) - Customer Journeys- Customer Experienc

CUSTOMER SIDE OF CHANGE (CSOC) - CUSTOMER JOURNEYS - CUSTOMER EXPERIENCE BANKING

A leading FS company based in London is seeking a Customer Side of Change Analyst to develop customer propositions via a digital channel.

PURPOSE OF THE ROLE

- Proposition development - identifying customer needs; developing a Digital offering with core customer-facing channels
- Customer impact assessments - customer experience statements; complaints analysis; media/regulatory/reputational appraisal, treating Customers fairly
- Customer treatment plans - working with Group Marketing, Legal, Compliance and the Business to identify the treatments necessary and develop solutions
- Business acceptance - demonstrable experience of 'selling' propositions to a senior stakeholder community

Experience with Customer journeys and focus on customer experience within the project is essential. To be considered for this role, please submit your CV in application.

We will contact you within 72 hours if your skills are relevant to our client's requirement.

EA Consulting Group is acting as an Employment Business for this role under the CEAEBR 2003.