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Customer Side of Change (CSoC) - Customer Journey - Customer Experienc
Eingestellt von ea Consulting Group
Gesuchte Skills: Support
Projektbeschreibung
A leading FS company based in Bristol is seeking a Customer Side of Change to work on a group wide project whose activity is critical in optimising how change is accepted across the programme, in order to protect the customer experience and brand reputations.
PURPOSE OF THE ROLE
- Impact assess and drive mitigation of the impacts customers will experience from the As-Is position to the desired End-State
- Embed and support delivery of CSOC process by each project manager for all low and medium-impact projects, including quality assurance of the CSOC methodology
- Developing customer journeys to fully assess end to end customer experience
- Acting as the voice of the customer
To be considered for this role, please submit your CV in application.
We will contact you within 72 hours if your skills are relevant to our client's requirement.
EA Consulting Group is acting as an Employment Business for this role under the CEAEBR 2003.
Projektdetails
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Einsatzort:
Bristol, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
6 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges